Refund & Return Policy — Tekshake Pakistan
Last Updated: April 2026
At Tekshake Pakistan, customer satisfaction is our priority. We offer a fair and transparent return policy for COD and prepaid orders.
1. Return Eligibility
You may request a return or exchange if:
- Product is damaged upon delivery
- Wrong product was delivered
- Product has a manufacturing defect
2. Return Time Frame
You must contact us within 48 hours of receiving the order.
After 48 hours, returns will not be accepted.
3. Non-Returnable Conditions
We do NOT accept returns if:
- Product has been used
- Product is damaged by customer
- Packaging is missing or destroyed
- Customer changes mind after delivery (COD refusal is not allowed repeatedly)
4. Refund Method
Refunds (if approved) will be processed via:
- Bank transfer
- Easypaisa / JazzCash
- Wallet/store credit
Refunds are processed within 5–10 working days.
5. Exchange Option
We prefer offering replacement/exchange instead of refunds where possible.
6. COD Orders Policy
Cash on Delivery orders are confirmed via:
- Phone call or WhatsApp confirmation
Unconfirmed orders may be cancelled to avoid fake orders.
7. Contact for Returns
📱 WhatsApp: +923399002658
📧 support@tekshake.com